Thank You

Our Policies

Safety is of utmost importance for us. WIth that in mind, North County Jumpers and any of our representatives reserves the right to cancel any reservation, or not set up our equipment when,in our opinion, our customers safety or our employees or equipments’safety is in question.

Delivery Policy

Our jumpers weigh between 200 and 450 lbs. Keeping that in mind, delivering some equipment can be challenging. You are responsible to clear a path to the set up area. Our jumpers can be up to 36 inches (3 ft.) in width. If we are going through a gate to your backyard, please make sure there is enough clearance through the gate and clear away any obstacles that may get in the way which include trash cans, boxes, etc.

We have a “NO STAIRS POLICY”. This means we do not go up / down stairs with this equipment. You must consider this when making your reservation. If we arrive and find the equipment can not be “delivered” and set up due to accessibility issues such as, stairs, obstacles, small gate etc... we consider this as a cancellation and you (the customer) will be responsible to pay 50% of the reservation.

Access to your property  / (DRIVEWAY ISSUES) - Our drivers use trucks and trailers to deliver the equipment. Please let us know if there are any issues with our drivers being able to drive into your driveway with our trailer. EG. IF YOUR DRIVEWAY IS LONG AND NARROW AND WE HAVE TO BACK UP A LONG DISTANCE INTO YOUR DRIVEWAY TO REACH YOUR RESIDENCE, WE NEED TO KNOW ABOUT THAT BEFORE WE ARRIVE. The easier you make it for us, the better. Again, keep in mind, if we can’t deliver this equipment - this falls under our cancellation policy.

Reservation & Cancellation Policy

Your order will be confirmed with the your credit card and any deposit that is taken at the time of your order. Any remaining balance will be due the day of your event, at time of delivery. RESIDENTIAL and PARK customer - final payment will be due in cash only. For schools, churches and business, an alternate method of payment can be arranged with advance notice.

For Cancellations / rescheduling:

Canceling your order within 7 days of your event date -  we charge $50.00.

Cancellation within 24 hrs of your event - You will be charged 50% of your order.

Keep in mind, when you make a reservation with us, we hold these items for you and turn away other customers that request these items. If you cancel on us we most likely turned away other customers for the product you reserved.

  1. *All charges can be applied towards another reservation if made within 90 days, - after which all monies will be forfeited.

Any equipment order may be rescheduled within 90 days of the original order as long as 7 days notice is given from the original event date.

Rain / Weather Policy

In the event of inclement weather conditions such as rain, you may cancel your reservation at anytime with no charge. Any deposit taken will be refunded. We just ask that you notify us as soon as you can.

Once our equipment is delivered or set up, we do not give refunds if it rains.

We do reserve the right to cancel any and all business due to the threat of inclement weather conditions such as rain, showers, sprinkles, wind, etc... If we cancel the delivery you will not be charged.

Pricing Policy

For residential parties or parties at parks - cash payment is required at time of delivery - we do not accept checks. For larger events at churches, schools or commercial businesses, an alternate method of payment may be made with advance notice.

Payment is due at delivery. We do accept business checks, however we do not take personal checks.

If for some reason we do accept a check and it is returned due to insufficient funds, there will be  a $25.00 fee, plus any fees we are charged by our banking institution.

***When you order a bounce house or any other inflatable, we pay the driver a portion of that for his labor for set up, cleaning and picking back up. We also charge for delivery. We have different delivery rates for different areas. If you have any questions, just ask. The delivery price is what we pay the driver for the use of his personal vehicle, fuel and maintenance. If you order a bounce house, tables, chairs, a concession machine for example, the delivery rate will be a small amount. If you decide to change your order and cancel the inflatable (for any reason), we will re evaluate your order and changes will be made to the delivery price which is what we will be paying the driver. This also goes for rainy days where we need to cancel the inflatable due to rain.

Payment Policy

For residential parties or parties at parks, we accept cash only. For businesses, churches, and other organizations, you may pay with a business check, other payment types can be arranged with advance notice. We DO NOT accept personal checks. Credit card transactions will incur a transaction fee.

Do we price match?

We strive to offer better quality and service than our competition at rates that are good and often cheaper than some other companies in San Diego. Often we are asked if we match prices with other companies that are cheaper, our answer is no. We are not the cheapest, nor are we the most expensive company to rent from. Too many times we hear about companies that were late, don’t show up at all, cancel at the last minute,  jumpers were dirty, torn, old, poor quality, poor customer service, drivers were rude etc. Why would we lower our prices to match them?

    Cheapest isn’t always the best. Companies that offer ridiculous rates typically don’t have a business license, are uninsured, they may have a couple jumpers in their garage and rent them out in their “off time” from their day job. Their jumpers usually are old and poor quality, and quite often they will cancel on your event at the last minute to take a better job. They are not an actual business. Every weekend we get calls from numerous customers that are looking for an “Emergency Jumper” because the company they ordered with cancelled on them at the last minute.

North County Jumpers is our business. This is our “Full time job”. We are a professional party rental company. We carry a business license and we are fully insured. There are reasons we pay so much money for cleaners, drivers, repairs, etc. It's for our customers benefit and to properly take care of our equipment. We recognize most parents care about quality and safety when it comes to their kids. We focus on quality not quantity when it comes to your party.

Policies and Faq’s

Have you ever rented a jumper before? *** Please read this***

        Below are the basic things you need to know about renting a jumper.

    All our prices are listed in red under each product.

Access to your property  / (DRIVEWAY ISSUES) - Our drivers use trucks and trailers to deliver the equipment. Please let us know if there are any issues being able to drive into your driveway with our trailer. EG. IF YOUR DRIVEWAY IS LONG AND NARROW AND WE HAVE TO BACK UP A LONG DISTANCE INTO YOUR DRIVEWAY TO REACH YOUR RESIDENCE, WE NEED TO KNOW ABOUT THAT... (BEFORE WE ARRIVE). Also, inflatables are delivered using dollies or “hand trucks”. For this reason we can not take them up or down flights of stairs.


Frequently Asked Questions:

Q: How much room do I need?

A: We need at least 2-3 feet around the jumper for safety, set up and removal. The size

of the jumpers are listed. Jumpers come in Small (11‘x11’), Medium (13‘x13’), Large (15‘x15’).  As an example, a Large jumper (15‘x15’) will need a clean and clear area of 20‘x20’.

Small Jumper :       11x11 we need a minimum clear space of 15 ft x 15 ft

Medium Jumper:    13x13 we need a minimum clear space of 18 ft x 18 ft

Large Jumper:        15x15 we need a minimum clear space of 20 ft x 20 ft.

Q: Are we insured ?

A:    Yes. We have a $2,000,000 liability insurance policy. If you wish to be listed as an additional insured on our insurance policy, there is a fee of $50 / certificate. (this will additionally insure you for $1,000,000 for the duration of your event).

Q: How to make a Reservation - and do we have to put a deposit?

A: A credit card is required for all reservations. A deposit may be required to reserve the equipment you are requesting. You can submit and order here online by clicking “Book Online” at the top right or call us.

Q: How long do we get the jumper for?

For residential parties, rental period is up to 6 hours “max”.

For park rentals - rental period is up to 5 hours “max”.

Q: What time do you deliver & pick-up the jumper?

A: Your delivery could be anytime starting from as early as 8 am up to one our before your event. If we get there early, this does not take away from your actual rental time.

IMPORTANT... For park customers we need to know what time your parts “Starts”. We will deliver the jumper 30-45 minutes before your designated “start time”.  For example, if you tell us your party starts at 11am, we will deliver and set up the jumper at about 10:15 - 10:30 am.

*Pick up - We will pick up within 30 minutes of you “end time” of your party. So if you say your party will end at 4pm, our driver will be there sometime between 4 and 4:30 to pick up.

For pick up time:

Our delivery drivers usually have between 3-5 parties to deliver and pick up. Park customers are a priority so we have to work around those times.

Generally we will try to pick up your items as quick as we possibly can after the stated "end time", however if we have 4 parties, for example, that end at 6 pm… one customer will get picked up at 6, the next may be at 645, then 730, then the last may be as late as 8 or 9 pm. We DO NOT leave rentals overnight. If customers require a specific delivery time or pick up time, we need to know about this in advance so we can schedule accordingly. Our delivery drivers will deliver and pick up in a fashion that is both economical and time saving.

Q: Can we tip the driver?

A: You sure can. As in any service related industry, tips are very much appreciated.

Q: What if it rains?

A: During severe weather such as rain or high winds, etc.., we reserve the right to cancel any reservation. Under questionable weather conditions, you will be given an option of having your jumper set up. Once the jumper is set up, there will be no refunds, and if rain or wind persist, or is forecasted, we may pick up the unit immediately. If we cancel on you, due to weather conditions or any other conditions, you will not be charged and any deposit will be refunded to you within one week. (For more information, see “Rain Policy” above).

Q: What type of surface can the jumper be on?

A: We must set up on a clean surface such as grass, concrete, asphalt, wood decks, artificial grass, etc... WE DO NOT SET UP IN DIRT, SAND, WOOD CHIPS, GRAVEL, & WE DO NOT SET UP IN AREAS OF DIRT AND WEEDS.

We take pride in our equipment and keeping them clean is essential.

*We have made exceptions to this when the customer has put down a “HUGE” tarp to protect our equipment.

Q: How long does it take to set up and take down?

A: Generally, it takes about 15 to 30 minutes to set up an average jumper.  It may take a little longer than that depending on the surface or other circumstances.

Q: Are your jumpers clean and safe?

A: Yes, our company provides safe and clean jumpers.  All of the jumpers have steps on the entrance and safety instructions are printed on the outside.  We clean our jumpers after each use. Lysol disinfectant on the inside and Simple Green on the outside. If it was rented the day before, we clean it up on the site prior to use. The reason we don’t set up in dirt and weeds is so that we have clean and safe jumpers. We take pride in our equipment and keeping them clean is essential.

Q: How do I know that you'll show up?

A: We text you the day before to confirm the delivery time and location.  Our company is dedicated to making our customers happy and satisfied, maintaining a very good reputation to our customers is important to us.

Q: How far in advance do I need to reserve?

A: We have limited numbers of jumpers for different themes that’s why we suggest making the reservation 2-3 weeks before your event.  However, you can call anytime and check our availability.

For large events we HIGHLY recommend booking 3 to 4 months ahead of time.

Q: Do you deliver on holidays?

A: Yes.

Q: How many children can use the jump safely?

: Supervision is required at all times while your guests use the jumper, particularly small children. 

11x11 Jumper - 6 kids or 600 lbs

13x13 Jumper - 8 kids or 800 lbs

15x15 Jumper - 10 kids or 1000 lbs

Q: Do you deliver to my area?

A: For basic bounce house rentals etc we service the North County area of San Diego such as Escondido, San Marcos, Vista, Carlsbad, Oceanside, Del Mar, Encintas, Rb, Del Sur areas. For larger events such as church events, corporate events, or school events we service all of San Diego depending on the size of your order and what day your event is on. Feel free to check with us to see if we service your location for your event. If we don’t service your area, we may be able to provide a reference to you.

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San Diego’s Local

Party & Event Rental Company

  1. (760)440-5150

Lic #162765